Contact Us

Welcome to mealtimeshield! Your feedback, inquiries, and suggestions are crucial to us, and we are committed to providing your family with the highest quality products and services. To ensure your questions are answered efficiently, please refer to the contact information and guidelines below.

Primary Contact Channel
For the most convenient service and to ensure we clearly record your inquiry, we recommend contacting us via email.

Customer Support Email: silicone@mealtimeshield.com

Services Covered: Product inquiries, order status updates, shipping and logistics, after-sales support, return and exchange requests, and website feedback.

Operations and Warehouse Address: Bodanstrasse 10, 8708 Stans, Switzerland.
Please note: This address is our operations center and is not open to the public. All mail or return packages must be authorized via email beforehand.

How to Get Help Quickly
To help us resolve your issue efficiently, please include the following information in your email:

Order Number: (if applicable)

Product Name: The specific product name you are inquiring about.

Detailed Description: Clearly describe your problem or request.

Preferred Contact Method: The email address or phone number you would like us to use for follow-up contact.

Our Response Commitment
We are committed to responding to all inquiries within 1-2 business days (Monday to Friday, 9:00 AM to 6:00 PM, Central European Time). During peak seasons or promotional periods, response times may be slightly longer, but we remain committed to responding to every customer inquiry as quickly as possible.

Policy Updates
We may update our contact information from time to time to reflect operational changes. Any updates will be posted directly on this page, and the “Last Updated” date will be revised accordingly.

Thank you for choosing mealtimeshield. We look forward to supporting you and your baby!