About Our Products
Q: Are your silicone bibs safe for my baby? A: Safety is our top priority. All mealtimeshield products are made from 100% food-grade silicone and are free of BPA, PVC, lead, and phthalates. Our products undergo rigorous internal quality control to ensure they are skin-friendly, non-toxic, and durable for everyday use.
Q: How should I clean and care for the bibs? A: Cleaning is very simple! You can wipe them with a damp cloth or rinse them with warm soapy water. They are also dishwasher safe (top rack only). To extend the life of the silicone, we recommend air drying and avoiding the use of a dryer.
Q: What payment methods do you accept? A: We process all payments through Stripe, supporting major credit cards (Visa, Mastercard, United States Express) and secure localized payment methods. Your transaction is protected by industry-standard SSL encryption.
Q: Will I receive an invoice for my purchase? A: Yes. Your order confirmation email serves as your official sales receipt. If you require a formal tax invoice, please contact us after placing your order at silicone@mealtimeshield.com.
Shipping and Logistics
Q: When will my order arrive? A: We pride ourselves on speed. Because we manage our own inventory, orders are processed and shipped within 2 business days. Standard shipping typically takes 7 business days after the package has been shipped.
Q: Where do you ship to? What are the shipping costs? A: We currently serve families in United States and Europe. Shipping costs and available shipping methods will be automatically calculated at checkout based on your specific address.
Returns and After-Sales Service
Q: Can I return an item if I change my mind? A: Due to hygiene and safety standards for baby products, we only accept returns of unused, unopened items in their original packaging. If your product has a manufacturing defect, please contact us within 7 days of receiving your order to arrange a return. For more details, please refer to our refund policy.
Q: What if my product has a quality issue? A: We guarantee the quality of our products. If you receive a defective item, please email silicone@mealtimeshield.com with your order number and photos of the problem. We will prioritize arranging a replacement or a full refund for you.
Q: How can I track my order? A: After your order is shipped, you will receive a confirmation email containing a tracking number. You can check the shipping status of your package on the carrier’s official website or by logging into your account on our website.