At mealtimeshield, we are committed to the efficient and transparent delivery of our products. This Shipping Policy outlines our protocols for dispatch, transit times, and liability. By placing an order via www.mealtimeshield.com, you acknowledge and agree to the terms below.
Global Logistics & Distribution Centres
To ensure fast delivery to our core markets, we have dedicated warehouses in the US and Europe. Your order will be shipped from the warehouse closest to your delivery address to minimize transit time.
Our Distribution Centres:
United States:
1 County Rd, Unit A4 Secaucus, NJ 07094
Europe:
An der Autobahn 22, Guetersloh, 33333 Germany
Shipping Methods & Timelines
We partner with established carriers, including DHL, FedEx, and UPS Priority, to facilitate transport.
Order processing time: 1-2 business days.
Estimated Delivery Window: 3 to 6 business days.
Please note that this timeframe includes order processing and transit. While we strive to meet these estimates, they are projections based on standard logistical operations and do not constitute an absolute warranty of delivery on a specific date.
Order Tracking & Communications
We maintain transparency throughout the logistics chain. Upon purchasing, you agree to receive automated status notifications sent to the email address provided at checkout. You will be notified at the following critical milestones:
Dispatch: When the parcel leaves our facility.
Hub Transit: When the parcel arrives at the primary logistics hub.
Local Handover: When the parcel is with the local courier for final delivery.
Tracking information may take 24-48 hours to synchronize after dispatch.
All-Inclusive Pricing: This means that all applicable import duties, VAT, and customs fees are already included in the final price you pay at checkout. You will not be charged any additional fees by the courier upon delivery.
Delays & Force Majeure
While our logistical framework is robust, external factors beyond our control (Force Majeure) may occasionally impact transit times. These factors include, but are not limited to, severe weather conditions, regulatory inspections, or civil disturbances.
In cases of Force Majeure, delivery windows may be extended. We will proactively notify you of any significant deviations.
Lost or Overdue Shipments
If a shipment exceeds the combined standard delivery window and the three-day operational buffer without a successful delivery scan:
Verification: We will initiate an investigation with the respective carrier to confirm the status of the parcel.
Remedy: Upon confirmation that the parcel is lost or unreasonably delayed beyond our defined limits, we will offer the customer the option of a full refund or a complimentary replacement shipment.
Shipping Accuracy & Liability
Customers are responsible for providing accurate shipping information. mealtimeshield shall not be held liable for failed deliveries resulting from incorrect addresses provided by the customer. In instances where a parcel is returned to our warehouse due to an address error, the customer may be responsible for re-shipping costs.
Contact Information
For enquiries regarding shipping status or to report a delay, please contact our logistics support team:
Address: 118 Irchester Rd, Rushden NN10 9XQ UK
Phone: +44 7783886855
Email: silicone@mealtimeshield.com